Frequently Asked Questions

Contact Us

Email

Send us an email with your questions and you will receive a response within 24 - 48 business hours.

websupport@ymcacharlotte.org

Live Chat

Customer support agents are available for chat Monday through Friday 8:00 am - 7:00 pm and on Saturday 9:00 am - 1:00 pm.

Live Chat

Online Registration Login

Q. I am visiting online registration for the first time. How do I activate my online account?

Q. I got an error message that my account is already activated in the system. How do I login?

Q. I forgot my username. How do I reset it?

Q. I forgot my password. How do I reset it?

Account Information

Q. How do I update my phone number or email address? How do you use my contact information?

Q. The mailing address listed in My Accounts is not correct. How do I update the address?

Q. What does the message "You are not identified as an Affiliate Manager and so cannot access this web page." displayed in My Family Information mean?

Program Registration

Q. The program I'm interested in isn't showing up when I search. When will other programs be available for online registration?

Q. I see a program that I'm interested in registering for and it's on a waitlist. Can I be added to the waitlist?

Q. What do you accept as forms of payment for online registration?

Q. My child or spouse meets the age requirement for a program but they are not listed as a registrant for me to select. Why don't I see all of my family members?

Q. How do I cancel an order?

Q. When is the last day to register for a program?

Q. What is the difference between Member, Program Participant and List price?

Q. Do you offer financial assistance or scholarships for programs?

Program Registration - Afterschool

Q. When does Afterschool registration begin?

Q. What fees are due at the time of registration?

Q. Are there Financial Assistance discounts on my Registration Fee?

Q. What is the process if I need to withdraw my child from the YMCA's afterschool program?

Q. What is the monthly tuition cost for afterschool?

Q. If I register online, when should I expect confirmation of my child’s afterschool acceptance?

Q. Can I register more than one child at a time for afterschool?

Q. What afterschool program services my child’s school?

Q. My child’s school is not on the listing. Can they still attend YMCA afterschool?

Q. Are out of school days like teacher workdays, spring break or Christmas break included in my monthly afterschool tuition?

Program Registration - Preschool

Q. What if my child has a birthday during the school year? Will they automatically move up to the next aged class?

Q. My child will not meet the age cut off for my school's Kindergarten. What do I do?

Q. My Preschooler is very advanced for their age, can I age them up into the next class?

Q. What is the process if I need to withdraw my child from the YMCA's Preschool program?

Q. When does Preschool registration begin?

Q. What fees are due at the time of registration?

Q. Are Registration or Supply Fees refundable?

Q. How come I did not get my Financial Assistance discount on my Registration and Supply Fee?

Q. How much does it cost to attend preschool?

Q. If I register online, when should I expect confirmation of my child’s class placement?

Program Registration - Resident Camp

Q. Do you offer financial assistance or scholarships for Resident Camp?

Q. How much will I be asked to pay when I register for a summer resident camp session? Is the full amount due when I register?

Q. How do I pay my remaining summer resident camp balances?

Q. I didn't pay the full amount for my summer resident camp order at the time I registered. How do I make a change to my payment method for the balance due?

Q. I've already completed my summer resident camp registration. Can I register online for add-ons (horseback, advanced wake sports, etc.)?

Q. What happens if the credit card I used to pay the summer resident camp deposit is declined when the balance due is drafted?

Q. What is the summer resident camp refund policy?

Q. How do I cancel my Resident Camp order?

Q. How do I register for the Counselor in Training (CIT) program for Resident Camp?

Program Registration - Summer Day Camp

Q. Are immunization records required for summer day camp online registration?

Q. How much will I be asked to pay when I register for a summer day camp session? Is the full amount due when I register?

Q. How do I pay my remaining summer day camp balance?

Q. I didn't pay the full amount for my summer day camp order at the time I registered. How do I make a change to my payment method for the balance due?

Q. I've already completed my summer day camp registration. Can I register online for add-ons (swim lessons, field trips, lunches, etc.)?

Q. What happens if the credit card I used to pay the summer day camp deposit is declined when the balance due is drafted?

Q. What is the summer day camp refund policy?

Orders and Receipts

Q. Can I get a copy of a receipt?

Troubleshooting

Q. I am having difficulty viewing your online registration site on my computer. Can you tell me what browsers you support?

Q. I am currently a YMCA of Greater Charlotte member or participate in YMCA programs. How do I activate my online account?

Q. I was previously a YMCA of Greater Charlotte member or have participated in YMCA programs in the past. How do I activate my online account?

Q. I have never been a YMCA of Greater Charlotte member and have not participated in any programs. How do I activate my online account?

Q. I received this error message "A profile already exists with this User Name". What do I do?

Q. I received this error message "A profile with this email already exists". What do I do?

Q. I received this error message, "No Program Found For Selected Criteria". What do I do?

Q. I received the following error message, " A profile in the system already exists and you will not be able to create the same profile". What do I do?